Shipping policy

Shipping & Rates

  • Destinations: USA and Canada.
  • Rates: Calculated at checkout based on location and weight or dimensional weight. Free and flat shipping available for qualifying orders in the contiguous US.
  • Shipping surgcharges apply for the following:
    • Orders that exceed 10 shipping boxes
    • Shipping boxes where any side is 18" or longer
  • Canada: Customers pay all duties and taxes at delivery. Refused orders are non-refundable.
  • Cardstock Warehouse reserves the right to change selected carrier due to significant insufficient postage calculations.

Fulfillment & Timing

  • Processing: Takes 1–3 business days before shipping. No weekend/holiday shipping.
  • Transit: Estimates are provided by carriers and are not guaranteed.

Delivery Instructions & Issues

  • Instructions: We cannot set delivery instructions. Use your tracking number on the USPS or UPS sites to provide them directly.
  • Lost/Stolen: We are not responsible for packages once marked "Delivered." Contact the carrier to file a claim.
  • Missing/Incorrect: Check your packing list and email us within 24 hours of delivery.

Damaged Items

  • Shipping Damage: Must be reported within 48 hours of delivery by emailing info@cardstock-warehouse.com. Include the following items in your email which are required by the carrier:
    • Order number and list of damaged items
    • Photos of the product with product label and packaging 
    • Photos of damage
    • Photos of all six sides of the shipping box and the shipping label
    • No refunds/replacements for items that are not in original packaging or have been used or altered
    • Note: Keep all items, shipping box and packaging materials until the claim is resolved