Return, Refund and Cancellation

No-Hassle Returns

We strive for 100% customer satisfaction, however, should you wish to return your order you may request a return.

Email info@cardstock-warehouse.com to request a Return Authorization
Enter "Return Authorization Request - Order #
(your original order number)
in the subject line of your email
Provide complete description and quantity of each item to be returned
Provide the reason for your return - we may contact you for additional information
You will receive an email with Return Instructions.
Items must be returned in original unopened packaging and in new condition
Returned items must be received by us within 30 days of original delivery
Upon receipt and inspection of returned items, we will refund the product purchase price not including original shipping fees.
Additional fees may be deducted from your refund as follows

Return postage fees charged by the carrier due to incorrect address provided by the customer
Restocking fees
Orders that shipped free will be refunded less the actual cost of shipping the refunded items.

Refunds are usually processed within 72 hours after we receive and process your return.

Not Eligible for Refund:

Items returned without a Return Authorization
Opened and used items
Items in less than new condition
Items damaged during shipping that are not reported to us as damaged within 24 hours of receipt of package. Please inspect packages promptly. See "Damaged Items" below.
Returns damaged during return shipping. Damaged returns cannot be returned to sender. See "Packaging Your Return" below.
Custom-cut items, sample sheets, and the Professional Swatch Deck
Returns received after the return deadline
Refused Canadian Orders

Choose the shipping carrier of your choice for the return
Carefully follow the Return Instructions emailed to you
You will be responsible for return postage
Request tracking and insurance for your return package
Insurance claims for loss or carrier damage of returned items are the responsibility of the customer

Return of items purchased through Amazon are handled by Amazon. Please go to Amazon Help: Returns & Refunds for further information.

We cannot cancel orders placed through the Amazon.com website. Amazon orders must be cancelled through your Amazon account.